General Information
Nuestra política de devoluciones y reembolsos tiene una duración de 30 díasOur returns and refunds policy lasts 30 days. If more than 30 days have passed since your purchase date, unfortunately, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging..
Non-Returnable Items
Due to the nature of our store, some items cannot be returned::
- Perishable goods (fresh herbs, opened incense, used oils).
- Ritual items once consecrated.
- Personal hygiene or intimate products.
- Candles, religious images, or other products that have been lit, used, or damaged after purchase.
- Gift cards or certificates.
Return Requirements
To complete your return, you must present the receipt or proof of purchase..
Do not send your purchase back to the manufacturer.
Refunds
Once we receive and inspect your return, we will notify you by email regarding the approval or rejection of your refund.
- If approved, the refund will be processed and automatically credited to your credit card or original method of payment within a few business days.
Late or Missing Refunds
If you haven't received your refund yet:
- Check your bank account again.
- Contact your credit card company (it may take some time for the refund to appear).
- Contact your bank, as there is a processing time.
If after all of this you still haven't received your refund, please contact us at contacto@orunmilalade.com or by phone at +1 305 986 5010.
Sale Items
Only regular-priced items are eligible for a refund. Sale or discounted items are non-refundable..
Exchanges
We only replace items if they are defective or damaged.To request an exchange, please email us at omilade@outlook.com and send your item to the following address:
📍 241 S Lake Dr, Lehigh Acres, FL 33936
Gifts
- If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive store credit for the value of the returned product.
- If the item was not marked as a gift, the refund will be sent to the original purchaser.
Return Shipping
To return your product, please ship it to:
📍 241 S Lake Dr, Lehigh Acres, FL 33936
- You will be responsible for paying the shipping costs to return your item.
- Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
For higher-value items, we recommend using a trackable courier service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Need help?
If you have questions regarding returns and refunds, please contact us at:
